
Energy, Oil & Gas
sector
- Management of several large natural gas pipeline development projects
- Implementation of 3rd liberalization package of EU in the gas and electricity sectors
- Reorganization of state-owned companies, participation in development of governmental energy strategy
- Post-merger-integration of electricity distribution companies, development of new organizational structure and network maintenance model, definition of performance improvement and synergy potentials
- Post-merger-integration of electricity generation companies in CEE, assessment of performance improvement measures, introduced new investment evaluation model
- Development of a new organizational structure and KPI-system for an energy distribution company
- Reorganization of electricity generation unit for a large European railway company
- Definition of the retail strategy and optimization of the logistics operations and network for a major oil company

Telecommu-
nication sector
- Management of an European fixed-line operator and internet provider
- Restructuring of a large mobile operator in CEE - cost reduction and revenue increase program, definition of measures and planning of implementation
- Development of IT strategy for a large mobile operator, development of strategic plan and initiatives
- Reorganization of IT operations, definition of measures for improvement of IT architecture and infrastructure for an Eastern European telecom company
- Sales channel management for a mobile operator in CEE, optimization of sales channel performance, development of a tool and processes for channel performance management
- Commercial due diligence for a large CEE incumbent, development of market evaluation model, business plan analysis, evaluation of strategic development scenarios

Information
Technology
- Design and implementation of processes for customer complaint management, creation of the necessary organizational structure, design and implementation of a complaint management systems
- Reorganization of IT support department, definition of ITIL support processes, design and implementation of a help desk system for public administration entities
- Introduction of ITIL service support processes, design and implementation of service desk system (including incident, problem, change and configuration management)
- Development of SLA guidelines and service level management processes for various IT organizations
- Implementation of system management processes, infrastructure and software for several public entities
- Conducting workshops on IT strategy and ITIL processes
JKG Advisory e.U. | WK Wien, Fachgruppe Unternehmensberatung | UID ATU68649117 | e-mail: office@jkg-advisory.com
Copyright © 2013- - All rights reserved