“Strategy without tactics is the slowest route to victory.
Tactics without strategy is the noise before defeat.”

Sun Tzu, general and philosopher, 544–496 BC

• Management of several large natural gas pipeline development projects
• Implementation of 3rd liberalization package of EU in the gas and electricity sectors
• Reorganization of state-owned companies, participation in development of governmental energy strategy
• Post-merger-integration of electricity distribution companies, development of new organizational structure and network maintenance model, definition of performance improvement and synergy potentials
• Post-merger-integration of electricity generation companies in CEE, assessment of performance improvement measures, introduced new investment evaluation model
• Development of a new organizational structure and KPI-system for an energy distribution company
• Reorganization of electricity generation unit for a large European railway company
• Definition of the retail strategy and optimization of the logistics operations and network for a major oil company

• Management of an European fixed-line operator and internet provider
• Restructuring of a large mobile operator in CEE - cost reduction and revenue increase program, definition of measures and planning of implementation
• Development of IT strategy for a large mobile operator, development of strategic plan and initiatives
• Reorganization of IT operations, definition of measures for improvement of IT architecture and infrastructure for an Eastern European telecom company
• Sales channel management for a mobile operator in CEE, optimization of sales channel performance, development of a tool and processes for channel performance management
• Commercial due diligence for a large CEE incumbent, development of market evaluation model, business plan analysis, evaluation of strategic development scenarios

• Design and implementation of processes for customer complaint management, creation of the necessary organizational structure, design and implementation of a complaint management systems
• Reorganization of IT support department, definition of ITIL support processes, design and implementation of a help desk system for public administration entities
• Introduction of ITIL service support processes, design and implementation of service desk system (including incident, problem, change and configuration management)
• Development of SLA guidelines and service level management processes for various IT organizations
• Implementation of system management processes, infrastructure and software for several public entities
• Conducting workshops on IT strategy and ITIL processes